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Deep Ellum Guarantee: Deep Ellum strives to keep you totally fulfilled and gratified, which is why we offer a 30-day, money back guarantee. If at any point you decide our product is not for you, you are protected by the highest standard 100% money-back guarantee. Just send us back our product unused in new condition and we’ll refund you to the last penny, no questions asked.
- Contact the Deep Ellum team by emailing [email protected]. We will gladly provide you with our return address. This is an easy and effortless process.
- Return the unused product, the Deep Ellum invoice that you received, and the confirmation number you have been assigned from our processor.
- It is your obligation to pay the return postage, and we do recommend you opt for tracking and confirmation numbers for verification and efficiency purposes. Note: We must receive the product within 30 days from the date of original purchase for the refund to be valid.
- We will refund your order, excluding shipping costs, as long as all the product purchased are returned.
These guidelines were created to keep you satisfied, while at the same time ensuring we can continue to provide a quality product to other happy customers for years to come. Returning a Deep Ellum without complying with our policy will, unfortunately, deem your transaction non-refundable.
After complying with the steps above, please allow adequate time for shipping, quality control, and communication with Deep Ellum as you patiently await your refund.